Real people.
Real help.
Whether you're already a customer or just deciding, the same phone number gets you the same honest answer.
Hosting & Website Issues
Something down, slow, or not behaving the way it should.
websitehosting@vanillagorillahosting.comDomains & DNS
Registrations, renewals, and DNS changes for your domain.
emailhosting@vanillagorillahosting.comWhat we help with.
Already a customer
Website down, email not sending or receiving, DNS changes, adding a mailbox, renewing a domain, moving to a bigger plan, restoring from backup.
Thinking about switching
What plan fits your business, how the free migration works, what happens to your current email during the move, and anything else you want to ask before committing.
Questions people actually ask.
Do I need to know anything technical?+
No. That's the point. Describe the problem in plain English and we'll take it from there.
What if my website was already built by someone else?+
That's most of our customers. We host the site your designer or agency built — you don't need to touch a line of code, and neither do we unless you ask.
Can you move my email without downtime?+
In almost every case, yes. We plan the transfer around your DNS so mail keeps arriving while the move happens in the background.
Do you support WordPress?+
Yes, if that's what you're running — cPanel hosts it fine. We just won't push it on you if it isn't. See Non‑WordPress Hosting.
What's the 50‑day guarantee, exactly?+
If you're not happy in your first 50 days, we refund you in full — no questions asked, no fine print.
Where are your servers located?+
Canada. Data residency matters to a lot of our customers, and it's not something we outsource.
Can I keep using the Gmail app for my business email?+
Yes. Your inbox lives on your own domain, but Gmail integration means you can read and send from the Gmail app if that's what you're used to.
What are your support hours?+
Weekdays, business hours, Calgary time. Call 403 475‑5000 and you'll reach a real person.